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OPERATIONS PLAN

 

 Strategies and procedures are initiated in all areas of golf course operations:

 

• Establish marketing plans to develop programs which will increase play and promote golf outings and functions at your course

 

  Implement financial management controls to increase reporting accuracy

 

  Recruit highly qualified personnel, implementing detailed training program to instruct personnel in Buffalo Golf Group policy and procedures

 

  Establish an aggressive maintenance program to consistently upgrade the condition of the course

 

 

Financial Management: The PGA Professional is responsible for the accounting system at the facility. Reports are reviewed by the firm of Rex Lemert, PA. This firm will also prepare the financial statements. Accountant Arthur Geary will provide bookkeeping on site, to include weekly sales reports, payroll, and timely payment of invoices Accounting procedures exists for a number of reasons, several of which are evident at the course site. The following reports will be done on site:

 

Pro Shop 7-Day Sales Report - weekly and at month's end

Food & Beverage 7-Day Sales Report - weekly and at month's end

Invoice Transmittals - weekly and at month's end

Petty Cash Report - weekly

Consolidated Time Sheet - every two weeks

Inventories - Monthly

Accounts Payable and Accounts Receivable - monthly

 

Marketing and Promotions: Buffalo Golf Group will formulate a comprehensive marketing plan to promote your Golf Course. This marketing plan will include an aggressive community outreach program, organization of corporate outings and tournament, benefit tournaments, and extensive junior golf program, and the use of "free" media exposure.

 

Golf Course Maintenance: We recognize that the golf course itself is the most important resource. Golf course maintenance is viewed as a planned, controlled investment in the club's primary profit center. The emphasis is on Total Quality Management, a concepts which means that details that are important to golfers must be attended to on a daily basis. Simultaneously, the maintenance program must be pushing the overall golf course to higher levels of quality year-by-year. Our standards, coupled with regular evaluations and advice from the corporate turf specialist are focused on this "total quality" objective.

 

Employee Training and Customer Service: Buffalo Golf Group is committed to providing the finest service in the golf management industry. Training programs for personnel will be customized for Peoria Ridge Golf Course, but will strive to ensure that all customers are greeted cordially upon arrival, and will be waited on in a friendly, efficient manner.

 

Customers are our most important feedback source. Customer opinion is very important, and will be solicited on a daily basis. Our staff will pay attention to details, and provide outstanding service, behaving honestly and striving to build a relationship with our customers.

 

Our success depends on Details! Details! Details! and Service! Service! Service!